Payment Method
At Tocaga, we aim to provide a seamless and secure payment experience for all our customers. Please review our Payment Methods to understand the available payment options and our procedures for processing transactions
Accepted Payment Methods
- We accept major credit and debit cards, including Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card. Ensure your card information is accurate and up-to-date to avoid delays in order processing.
- Gift Cards: If you have a gift card from Tocaga, you can apply it at checkout. Please ensure the gift card has sufficient balance to cover your purchase.
Payment Processing
- Authorization and Charges: Upon placing an order, your selected payment method will be authorized for the total purchase amount. The charge will be processed once your order is confirmed and ready for shipment.
- Security Measures: We use advanced encryption technologies and secure servers to protect your payment information. Your payment details are processed securely, and we do not store sensitive payment information on our servers.
- Billing Information: It is your responsibility to provide accurate and complete billing information. Ensure your billing address matches the address on your payment method to avoid processing delays.
Payment Issues
- Declined Payments: If your payment is declined, please check with your bank or card issuer for the reason. Common issues include incorrect card details, insufficient funds, or security blocks by the bank. Contact our customer service team if you need assistance resolving payment issues.
- Multiple Charges: If you notice multiple charges for a single order, contact our customer service team immediately. We will investigate the issue and ensure any duplicate charges are refunded promptly.
- Payment Disputes: If you notice any unauthorized charges or discrepancies with your billing, please contact us within 30 days of the billing date at assist@tocaga.com. We will investigate and correct any errors. Disputes raised after 30 days will be considered accepted and adjustments may not be made.
Order Verification
To protect against fraud and ensure the security of our customers, we may require additional verification for certain orders. This may include confirming your identity or payment details. If additional verification is needed, our customer service team will contact you.
Refunds
Refunds for canceled orders, returned items, or disputed charges will be processed back to the original payment method. Please allow 5-10 business days for the refund to be reflected in your account, depending on your bank or card issuer.
Contact Information
If you have any questions or concerns regarding our Payment Method or need assistance with your payment, please contact our customer service team at assist@tocaga.com. We are here to help and ensure your shopping experience with Tocaga is smooth and secure.